Frequently Asked Questions
Everything you need to know about our premium cycling apparel and services.
How do I determine the correct size for cycling kits?
Our apparel features a performance-oriented fit. We recommend consulting our detailed Size Guide, which includes measurements for chest, waist, and hips to ensure optimal aerodynamics and comfort.
What is your return policy for performance gear?
We offer a 30-day return window for all unworn items with original tags attached. Please note that custom team apparel is final sale and cannot be returned unless there is a manufacturing defect.
Does Hincapie offer a warranty on its products?
Yes, we stand by our craftsmanship. We provide a one-year warranty against manufacturing defects in materials and workmanship from the original date of purchase.
How should I care for my technical cycling fabrics?
To preserve the technical properties of the fabric, machine wash in cold water on a gentle cycle, use a mild detergent, and always hang dry. Avoid fabric softeners and bleach.
Do you offer international shipping?
We ship our premium gear worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location and selected shipping method.
Can I place a custom order for my cycling club or team?
Absolutely. We specialize in custom team kits. You can start the process by visiting our Custom section and connecting with a dedicated specialist to discuss design and minimum order quantities.